{"id":781,"date":"2023-10-25T00:12:36","date_gmt":"2023-10-25T00:12:36","guid":{"rendered":"https:\/\/iestphatunsoras.edu.pe\/2023-2\/?page_id=781"},"modified":"2026-08-21T08:27:03","modified_gmt":"2026-08-21T00:27:03","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/iestpvilcanota.edu.pe\/?page_id=781","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"781\" class=\"elementor elementor-781\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d8542c0 e-flex e-con-boxed e-con e-parent\" data-id=\"1d8542c0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c4c6201 elementor-widget elementor-widget-text-editor\" data-id=\"1c4c6201\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<style>\n.vil-libro,\n.vil-libro *,\n.vil-libro *::before,\n.vil-libro *::after{\n    box-sizing:border-box;\n}\n\n.vil-libro{\n    width:100vw;\n    max-width:100vw;\n    position:relative;\n    left:50%;\n    margin-left:-50vw;\n    font-family:\"Segoe UI\",Arial,sans-serif;\n    padding:0 0 70px;\n}\n\n\/* BANNER SUPERIOR *\/\n.vil-libro-hero{\n    position:relative;\n    overflow:hidden;\n    padding:60px 6% 70px;\n    background:\n        radial-gradient(circle at 90% 10%, rgba(255,189,10,.15), transparent 30%),\n        linear-gradient(125deg, #172D54 0%, #10213F 55%, #0A1A33 100%);\n    text-align:center;\n}\n\n.vil-libro-hero::after{\n    content:\"\";\n    position:absolute;\n    left:0; 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}\n    .vil-libro-hero{ padding:45px 20px 55px; }\n    .vil-libro-body{ padding:40px 20px 0; }\n    .vil-libro-como{ padding:36px 20px; }\n}\n<\/style>\n\n<div class=\"vil-libro\">\n\n    <div class=\"vil-libro-hero\">\n        <div class=\"vil-libro-badge\">Atenci\u00f3n al Usuario<\/div>\n        <h1>Libro de Reclamaciones<\/h1>\n        <p>\n            Conoce los canales de atenci\u00f3n que ponemos a tu disposici\u00f3n ante quejas, denuncias o sugerencias de los usuarios del <strong>IESTP Vilcanota<\/strong>.\n            Estamos para prevenir la vulneraci\u00f3n de los derechos de los usuarios del sector educaci\u00f3n.\n            Puedes llamar de lunes a viernes de <strong>8:00 am a 04:00 pm<\/strong>.\n        <\/p>\n    <\/div>\n\n    <div class=\"vil-libro-body\">\n\n        <div class=\"vil-libro-note\">\n            Recuerde, cada d\u00eda estamos para aprender y mejorar juntos.\n        <\/div>\n\n        <div class=\"vil-libro-grid\">\n\n            <div class=\"vil-libro-card\">\n                <div class=\"vil-libro-card-icon\">\n                    <svg viewBox=\"0 0 24 24\">\n                        <path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"><\/path>\n                        <path d=\"M14 2v6h6M8 13h8M8 17h6\"><\/path>\n                    <\/svg>\n                <\/div>\n                <h3>\u00bfQu\u00e9 es un Reclamo?<\/h3>\n                <p>Se realiza cuando el consumidor no se encuentra conforme con el producto adquirido o con el servicio recibido.<\/p>\n            <\/div>\n\n            <div class=\"vil-libro-card\">\n                <div class=\"vil-libro-card-icon\">\n                    <svg viewBox=\"0 0 24 24\">\n                        <circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle>\n                        <path d=\"M12 8v5M12 16h.01\"><\/path>\n                    <\/svg>\n                <\/div>\n                <h3>\u00bfQu\u00e9 es una Queja?<\/h3>\n                <p>Malestar o descontento por algo que est\u00e1 relacionado directamente al producto o servicio comprado, o se refiere a una mala atenci\u00f3n al p\u00fablico.<\/p>\n            <\/div>\n\n        <\/div>\n\n        <div class=\"vil-libro-aviso\">\n            <div class=\"vil-libro-aviso-icon\">\n                <svg viewBox=\"0 0 24 24\">\n                    <circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle>\n                    <path d=\"M12 6v6l4 2\"><\/path>\n                <\/svg>\n            <\/div>\n            <p>\n                Tus reclamos puedes registrarlos las <strong>24 horas del d\u00eda, los 7 d\u00edas de la semana<\/strong>, pero ten en cuenta que si registras tu reclamo fuera de horario laboral ser\u00e1 registrado al d\u00eda h\u00e1bil siguiente para el inicio de su tr\u00e1mite.\n            <\/p>\n        <\/div>\n\n        <div class=\"vil-libro-como\">\n            <h2>\u00bfC\u00f3mo Presentarlo?<\/h2>\n            <p>Para el registro de tu reclamo o queja escr\u00edbenos al correo electr\u00f3nico:<\/p>\n            <a class=\"vil-libro-email-btn\" href=\"mailto:reclamos@iestpvilcanota.edu.pe\">\n                <svg viewBox=\"0 0 24 24\">\n                    <rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"><\/rect>\n                    <path d=\"M3 7l9 6 9-6\"><\/path>\n                <\/svg>\n                reclamos@iestpvilcanota.edu.pe\n            <\/a>\n        <\/div>\n\n    <\/div>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Atenci\u00f3n al Usuario Libro de Reclamaciones Conoce los canales de atenci\u00f3n que ponemos a tu disposici\u00f3n ante quejas, denuncias o sugerencias de los usuarios del IESTP Vilcanota. Estamos para prevenir la vulneraci\u00f3n de los derechos de los usuarios del sector educaci\u00f3n. Puedes llamar de lunes a viernes de 8:00 am a 04:00 pm. Recuerde, cada&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-781","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/iestpvilcanota.edu.pe\/index.php?rest_route=\/wp\/v2\/pages\/781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iestpvilcanota.edu.pe\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iestpvilcanota.edu.pe\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iestpvilcanota.edu.pe\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/iestpvilcanota.edu.pe\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=781"}],"version-history":[{"count":34,"href":"https:\/\/iestpvilcanota.edu.pe\/index.php?rest_route=\/wp\/v2\/pages\/781\/revisions"}],"predecessor-version":[{"id":5283,"href":"https:\/\/iestpvilcanota.edu.pe\/index.php?rest_route=\/wp\/v2\/pages\/781\/revisions\/5283"}],"wp:attachment":[{"href":"https:\/\/iestpvilcanota.edu.pe\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}